Shipping & Return

🕙 Production & Shipping Time

At Blulue, every sculpture is lovingly handcrafted just for you.

We take pride in our efficiency and we guarantee fast production times, because we know you can’t wait to meet your little one in 3D! 🐾✨

Production Time

Custom Color Edition: 7 business days

Classic White Edition: 5 business days

Notice: Our studio will be closed for China's National Day (Oct 1-8). Thank you for your patience!

Shipping Time

Europe & North America: normally within 14 business days

We currently only ship to selected regions. If your country is not available at checkout, please contact us at service@blulue.com — we’ll do our best to find a solution for you!

Shipping Policy

Free worldwide shipping on all orders over €160.

For orders below this amount, a flat shipping fee of €15 will be applied at checkout.

Once production is complete, all orders are shipped via air express. Delivery typically takes14 days or less, depending on your location and current global logistics conditions.

While we do our best to ensure timely delivery,unexpected delays beyond this period may occur due to circumstances outside our control. We kindly ask for your understanding, and regret that we’re unable to assume responsibility for such delays.

Returns & Refunds

Since every Blulue sculpture is made just for you, we are unable to accept returns or offer refunds for change of mind, incorrect details, or personal preference.

But don’t worry — if your sculpture arrives damaged, defective, or significantly different from what you ordered, we’ve got you covered!

Please contact us within 1 days of receiving your order and include:

  • Your order number
  • Clear photos of the sculpture and packaging
  • A brief description of the issue

We’ll take care of it as quickly and kindly as possible. 🐶💙

Cancellation

Due to the personalized nature of each sculpture, we begin production as soon as your order is placed.

For this reason, we do not accept cancellations after the order is confirmed. Thank you for understanding — each piece is created with love and care, just for you. 💝

Need Help?

Still have questions? We’re always here for you.

📩 Email: hello@blulue.com

We'd love to hear from you!